Upon completion, the student will be able to: 

1.    Identify standard procedures as they apply to the following communication mediums, where appropriate.

• Telephone etiquette

• Radio operating procedures and protocols

• Use of public address system

• Communications center

• Computer networks

2.    Identify the purpose of sensitivity and interpersonal communications awareness training, including but not limited to the following.

• Culturally diverse groups

• Religious orientation

• Sexual orientation

• Physically challenged

• Gender

• Elderly